Регион

FAQ

  1. Can I submit biometric data without documents submission?

    Biometric data is submitted simultaneously with documents submission at the Visa Application Center. It is impossible to submit biometric data without documents submission.

  2. I paid for the informing service by SMS. What is included in the service?

    With this service you will be informed about the reception and issue of your documents from the Embassy.

  3. Conditions for obtaining documents from the US Embassy:

    Your representative can get your passport from the US Embassy by submitting the following documents:

    • Original of the official document certifying the identity of the representative;
    • Copy of the official document certifying the identity of the applicant;
    • Power of attorney signed by the applicant authorizing the representative to pick up the applicant's passport.

    The power of attorney must include: the full name of the representative (as indicated in his official identity document), the full name of the applicant.
    This power of attorney is executed in a free form and does not require a notarization.

  4. Is it possible to order a "Delivery Service at the specific time" for the issued passport?

    There is no Delivery Service at the specific time for visa documents. Delivery of issued passports is carried out from 9 to 18 hours during working days without prior notice.

  5. How much time the issued passports from the US Embassy are stored at the Visa Application Center?

    Issued documents from the US Embassy are stored at the Visa Application Center during 15 working days from the date of reception. Further these documents will be requested by the Embassy as unclaimed.

  6. Can I submit visa documents and submit biometric data in different cities?

    No, you should submit biometric data simultaneously with the package of visa documents.

  7. Can I order a courier to send documents to the Embassy?

    No, visa documents are accepted personally from the applicant at the Visa Application Center.

  8. When Belarusian citizens submit documents for US visa, is it possible to send the documents after their consideration to Belarus?

    No, PONY EXPRESS Company does not send issued passports outside the Russian Federation.

  9. Should I fill out a Russian questionnaire of the application, before ordering the service on completion of the application?

    Yes, you should fill out the Russian questionnaire of the application in Russian to get service on completion and translation of the application.

  10. Should I get an appointment before visit of the Visa Application Center?

    No, you can apply your visa documents during working hours of the Visa Application Center from 09:00 to 17:30 on business days..
    In case if you want to submit your documents at the VIP - hall, first you should call on special telephone line of Call-Center 495-970-16-06.

  11. How can I insure myself in case of visa refusal?

    Citizens of the Russian Federation can arrange the insurance policy in case of visa refusal, which covers all expenses spent by the applicant while visa documents submission at the Visa Application Center (visa fee, service fee, translation of the application, photography and photocopying services, complex service and etc.).

  12. 12. If I want to get a passport with visa as a "confidant". What do I need for this?

    In order to obtain an international passport, you must present the original (not a copy) of your identity document to the PONY EXPRESS employee.
    If your representatives (including your relatives) want to receive your international passport, they should provide the following documents::

    • Original document certifying the identity of the representative;
    • Copy of your internal passport;
    • Power of attorney signed by you, in which you should indicate the following information:

      - Full name of your representative (as indicated in their official identity document);

      - Your full name.

    For the applicants under 18 years of age the following documents are required:

    • Original power of attorney signed by one of the parents or guardian of the applicant;
    • Copy of the identity document of the person who signed the power of attorney;
    • Original document certifying the identity of the representative;
    • If one of parents will receive the passport of a minor applicant, the person should provide the original of internal passport with the appropriate mark in the section "Children" or the original of the applicant's birth certificate to confirm the relationship. Guardian should provide the original of the decree of the guardianship and trusteeship bodies.

    Note 1. In order to obtain passports with visas for group or family, the recipient should provide one power of attorney with the necessary data of each applicant. Such power of attorney should be signed by each member of group or family.

    Note 2. In order to obtain passports with Schengen visa the recipient should provide original of the waybill, where full name of recipient should be indicated in the field "Recipient". The recipient should have an identity document.